When can I expect my merchandise? 

All items are in stock, and generally ship within 1-3 business days. If there is any delay, we will contact you. 


Can I place a special order? 

Yes, private orders are welcome as long as minimums are met. Please email info@lovelysoulsclothing.com for special requests. 


What is the minimum order? 

We do not have a minimum, however, we suggest a minimum order of 4 pre-packs to make it worth your shipping cost. 


Do you take phone orders?

Yes. You can make phone orders at 323-521-1670 / 1870


Where do you ship from? 

We ship from Los Angeles, CA 


Do you ship internationally?

Yes. If you'd like to ship internationally please email us at info@lovelysoulsclothing.com 


Which shipping carrier do you use? 

We will ship your order UPS

We can also deliver to carriers within the Los Angeles Fashion District - email us at info@lovelysoulsclothing.com


Where are your clothes made? 

All of our merchandise is either made in the USA or in Mexico.


How many pieces and what sizes come in a pre-pack?

Each pre-pack has a total of six pieces. Our regular sizes are packed either 1-2-2-1/S-M-L-XL or 2-2-2 / S-M-L. Please check item description for size breakdown. Our plus size pre-packs are 2-2-2/1X-2X-3X.


What is your return policy?

All sales are not subject to a refund. In some cases, only merchandise exchanges or store credit may be issued. If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled. All returns will not have a restocking fee for 7 days if the returned merchandise is returned in unopened condition with the manufacturers' seal. If the package is returned in opened condition, there is a minimum 10% restocking fee. 20% restocking charge on ALL RETURNED GOODS FOR CREDIT after 7 days. It is the customer's responsibility to bring the products to our facility for exchange. No store credit is issued after 15 days. (Absolutely no returns for special orders.) Claims for any damage must be made within 10 days upon receipt of merchandise and all items returned for credit must be in the original packaging with all parts included. Price on this invoice does not included shipping and handling fees. Shipping and handling are non refundable. (Including but not limited to all refused and unaccepted packages.) 

If making a damage claim, please email janet@trionusa.com for RA form.  All damages and returns will be reviewed via the RA form.